Warranty and care of Madiara glasses
Everything you need to know to keep your glasses looking their best
Warranty:
- Warranty duration: Your Madiara glasses are guaranteed for two years from the date of purchase against manufacturing defects.
- What is covered by the warranty: The warranty covers the free repair or replacement of any component of the glasses that proves defective in materials or workmanship.
- What is not covered by the warranty: The warranty does not cover damage caused by misuse, accidents, unauthorized repairs or normal wear and tear.
- How to use the guarantee: To take advantage of the guarantee, you must return the glasses, together with the certificate of authenticity and proof of purchase, to our customer service.
Glasses care:
- Storage: Always store your glasses in the case provided to protect them from accidental knocks or drops.
- Cleaning: Use a soft natural fiber cloth to clean the lenses and frame. Avoid using any type of solvent or alcohol that could damage the materials.
- Maintenance: For optimal maintenance, contact a specialized optician and use only original spare parts. The warranty covers normal use of the glasses, avoiding excessive stress or careless handling.
- Wood care: The natural oil treatment enhances the authenticity of the wood and guarantees its natural evolution. Being a "living" material, wood may undergo changes in color and brightness over time, confirming its quality. To best maintain the frame, we recommend avoiding the use of oily products on the parts in contact with the face and cleaning the glasses with a soft natural fiber cloth.
Frequently asked questions (FAQ):
- Can I take my glasses to any optician for repairs? No, to take advantage of the guarantee, you must contact our customer service.
- What should I do if my glasses are damaged in an accident? If your glasses are damaged in an accident, you can still contact our customer service for an evaluation. There may be costs for repairs.
- How can I best clean my lenses? To clean your lenses, use a soft, slightly damp microfiber cloth. Avoid using harsh detergents or solvents.
- What can I do if my glasses don't fit perfectly? If your glasses do not fit perfectly, you can contact our customer service for assistance.
Contacts:
If you have any questions about the warranty or care of your glasses, please do not hesitate to contact us. You can find our contact information on our website.
